We aim to ensure that all products will be posted to you within three working days of receiving your order, subject to payment card authorisation. Depending on stock availability some items may need to be prepared, and we will let you know if there is likely to be any significant delay. All items are usually posted first class, although larger packages may be sent parcel post or by courier. You will only be charged once per order for delivery. For example, if we are unable to deliver all the products within your order at the same time, you will only be charged once for delivery.

Postage rates within UK: Our orders are all sent by UK Royal Mail First Class Signed For Service.

UK Royal Mail First Class Signed For Service (small parcel rate up to 1 kg): cost £4.50

This postal service is provided free by us for orders over £25.00.

Outside UK: If you wish to order a delivery outside UK then contact us for a quote regarding the cost of delivery. Note that international orders may be subject to Customs inspections and/or fees based on each country’s specific regulations. We are not responsible for these actions or any reimbursement of customs fees or taxes.

We respect your privacy and are committed to maintaining it. Your visit to this website and the sale of our goods to you using this website are subject to this privacy policy and our terms and conditions. For a copy of our full data protection policy in compliance with EU General Data Protection, please contact us at info@holtwoodherbs.com.

Data collection, use and storage

We may collect and use non-personally identifiable information that you provide for statistical and marketing purposes. Personal information about you that is collected by us will only be used for the purposes of processing your order and responding to any comments or questions you may have. Should any of your personal details change, or should you no longer wish to receive communications from us, you may update your details or chose to opt-out at any time by emailing us at info@holtwoodherbs.co.uk giving your name, email address and postal address.

Disclosing information to third parties

We use third party companies for functions which include credit/debit card validation and authorisation, order fulfilment and delivery. Any third party used by us may require your personal information, but only where this information is relevant for them to perform their functions. This information will not be stored or used for any other purpose. We undertake to ensure that third parties used by us are fully committed to the data protection principles in the Data Protection Act 1998, so that data is:

• Fairly and lawfully processed.
• Processed for a lawful purpose.
• Adequate, relevant and not excessive.
• Accurate and up to date.
• Not kept for longer than necessary.
• Processed in accordance with the data subject’s rights.
• Secure.
• Not transferred to other countries without adequate protection.

Cookies

You will need to ensure your cookies are enabled in order to use our website; this will allow you to register your details and to make purchases. These cookies do not store any personal information.

Security

We take your privacy very seriously and we are committed to protecting the security of your data, both on and off line. All records are stored in a secure dedicated computer with firewall and approved virus protection, and are not accessible to the public. We strongly recommend that you only use the secure payment facility provided through our website and, for example, do not send credit card numbers by email. If you have any concerns then please get in touch at info@holtwoodherbs.com.

Preventing unauthorised access

If you use the website account facility, you are responsible for maintaining the confidentiality of account and password details and for restricting access to your computer to prevent unauthorised access to your account. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, we will refund any purchase.

Queries

if you have a query about our policy or your data then please contact the Data Controller at Herbaid Ltd (info@holtwoodherbs.com). All individuals who are the subject of personal data held by Herbaid Ltd, and its trading arm Holt Wood Herbs, are entitled to:

• Ask what information is held and why.
• Ask how to gain access to it.
• Be informed how information is kept up to date.
• Be informed how the company is meeting its data protection requirements.

If an individual contacts the company requesting this information, this is called a subject action request, and identity verification will be needed before information can be supplied.

Please read the information supplied about each product, and if you have any queries regarding the ingredients or suitability for use, please contact us and we’ll be happy to offer further advice.  Our products are handmade, so there will be slight variations between batches which may affect product appearance. We reserve the right to change the packaging and appearance of products, or to withdraw them without notice.

Our products are formulated to contain only natural ingredients, and have been designed to suit most skin types. As with any skincare product, customers with sensitive skin are advised to perform a test patch before using a new product for the first time. Certain essential oil constituents are considered as allergenic in EU legislation and these are listed in the product ingredients if they exceed a particular level in wash-off (0.001%) and leave-on (0.05%) products.

If you have an underlying health condition, or are on prescription medication, you should seek professional advice to ensure that these products are suitable for your use. Our products are formulated to avoid ingredients that may cause a problem. However, please note that there are small amounts of essential oils in some items. Some essential oils, such as Rosemary essential oil, can be stimulating and should be avoided by individuals with epilepsy or high blood pressure. If you have any medical concerns regarding products containing essential oils (such as when pregnant, breastfeeding or with certain medical conditions), please consult a qualified practitioner for further advice before making a purchase.

Children

Some cosmetic products may not be appropriate for young people. We do not recommend using any products containing essential oils on young children without professional advice. Please note that some products contain Willow leaves or bark which has salicylic acid as a constituent and these are not recommended for use with children under 3 years of age.

Pregnancy

Some products for external use contain essential oils which can be very potent and should be avoided during pregnancy, especially in the first 6 months. Please contact your local qualified herbal practitioner or aromatherapist who can advise you.

No, we only test on human volunteers, and ourselves. Most of our products are suitable for vegetarian/vegan customers since ingredients are plant-based. All capsules are vegan. However, please note that some items do contain beeswax.

We suggest that natural products are kept in their original bottles or jars and stored away from direct sunlight. They should be protected from extremes of temperature. In particular avoid leaving products on window sills, near to radiators or in locations with high humidity. Please note that some products are labelled using printer inks which may fade or discolour over time.

Minimum preservatives are used in the products, where possible based on natural sources, and this does mean that there is a limited shelf-life. We recommend that all products containing fixed oils, fats and waxes are used within 12 months of purchase. Other items, including dried herbs in capsules, are less likely to deteriorate and have a 12-18 month shelf-life. Soaps and alcohol-containing deodorant and eau de cologne splash will last at least 24 months and possibly longer. To extend shelf-life, do ensure that containers are firmly closed and keep these items in a cool, dry, and dark location. In order to ensure freshness we manufacture in small batches and only sell items in small volumes. It is best to buy in smaller quantities and use the products while fresh.

Glass bottles are heavier and more prone to breakage in transit. They will always be wrapped with additional packaging. These bottles can be washed and re-used. Please let us know if any item arrives with any leakage or damage. Larger quantities are provided in plastic bottles.

We only use plant materials to colour our products, such as alkanet and turmeric in soap. No chemical colours are added.

We hope that you will be pleased with your order. If you have any problems with your order, please notify us in writing, or by email, info@holtwoodherbs.com with your name, address and order details, within ten days of receipt of your order. Should you purchase any goods from us that you are not entirely satisfied with, please let us know and we will gladly replace them or offer a full refund. If you return your order, it should be wrapped securely in the same packaging in which you received it, and should be sent to: Holt Wood Herbs Returns, 21 Dean Street, Crediton, Devon EX17 3EN, UK.